Shipping Policy

At Sugar Pop, we carefully pack every order to ensure it arrives as safely as possible.

Processing Time

Orders are typically processed within 1–3 business days. During busy periods, promotions, or public holidays, processing times may be slightly longer.

Delivery

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable).

Delivery times are estimates only and may vary depending on your location and the courier's schedule.

Shipping Responsibility

All orders are securely packaged before leaving our premises.

Once your parcel has been collected by the courier, it is transported at the customer's own risk. Sugar Pop is not responsible for courier delays, loss, theft, or damage that occurs while the parcel is in transit.

Please ensure that the shipping address provided at checkout is correct. Sugar Pop cannot be held responsible for failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Delivery Delays

While we work with trusted courier partners, delivery times cannot be guaranteed. Delays caused by weather, public holidays, strikes, high parcel volumes, or other circumstances beyond our control are not the responsibility of Sugar Pop.

By placing an order, you acknowledge and accept the terms of this Shipping Policy.

Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008.